Wheeling Flowers at 19 West Dundee Road, Wheeling, Illinois.

I am incredibly disappointed in the level of customer service provided by this company.
I contacted this florist to place an order to be delivered for a funeral service. Knowing that the order was short notice, I asked the florist if it was feasible to be delivered on time. During the time of order, I was assured that it would be delivered on time. I contacted the florist a second time to confirm that it would be delivered before the service, and I was reassured once again.
The morning of the service, the flowers were not present. I discovered that the flowers were delivered after the service had concluded, never being seen by the family. After following up with the florist, I was informed that I would receive a refund because the order was not delivered on time, nor ever seen by the family. The refund has not been processed, even after many calls to the florist. I have received several excuses as to why the refund has not yet been processed. The florist continues to claim that a refund will be processed, but I have yet to receive it.
I have no opinion on the quality of the flowers provided, as no family member was able to see them

One of the best places to get flowers. Good and friendly prices. Generous and sweet. Loved it again and again. Recommend it for all. Thank you so much.